We are seeking a detail-oriented Account Coordinator, Chicago-based, with a strong work ethic and “can-do” attitude. In this role you will be a part of the Client Services team, supporting a team of Account Managers and reporting into a seasoned Account Manager, to complete daily tasks and ensure the timely delivery of client programs and lead capture products.
Enjoys new challenges and takes initiative to learn
Thrives in a fast-paced and collaborative environment
Genuine interest in marketing, technology, project management, and analytics
Proven problem-solving and critical thinking skills
Comfortable managing multiple tasks and deadlines with extreme attention to detail
Work under the direction of your Account Manager to support specific event lead capture projects
Coordinate pre-launch activities which include: requesting client assets, documenting survey requirements, maintaining event schedules, etc.
Populate all project-related requirements and specification documents (RFA, RFI, etc.)
Attend both internal and external project-related meetings, documenting and publishing meeting notes
Create and monitor equipment shipping requests, training and event staffing requests
Use industry tools (Salesforce.com, Basecamp, JIRA, etc.) along with proprietary tools to manage project-related tasks
Pull weekly event reports, perform event-level data reconciliation, and compile event insights reports
Use industry tools (Excel, PowerPoint, etc.) along with proprietary tools to analyze data and create insights reports
Perform rotating client support role at least once every quarter, which requires answering client calls during technical support hours (including weekends) for an opportunity to earn additional compensation
Travel up to 15% and attend client events or meetings
Bachelor's degree from an accredited university
At least 1+ years of professional work experience preferably in a corporate setting
Proficiency with Microsoft Office Suite and advanced knowledge in MS Excel and MS PowerPoint
Detail-oriented with strong written and verbal communication skills
Proven ability to manage multiple tasks and meet deadlines
We enjoy thoughtful cover letters and error-free resumes. Go ahead and prepare yours, then submit them to our HR team.
Change: Continuous reinvention.
Passion: Never give up, never give in.
Discipline: You can’t manage what you don’t measure.